Last Revised: January 2, 2009
Our official return policy for all 3DMOVIES products is as follows:
3DMOVIES will, at its discretion, allow for the return or replacement of any defective product within 3 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 3 day return period. After 3 days all sales are final.
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Our associates are not permitted to make any guarantee that conflicts with our return policy. However, we have an enormous inventory of movies and it can be difficult to monitor all of them all the time. If you find a movie with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.
The customer may cancel their usage the completion of installment terms, but installments may be canceled at any time. A cancellation means that no future installments are charged to the customer's account. Canceling a recurring billing product does not generate a refund recurring billing subscription products at any time.
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 3 day return period. A refund on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.
When a customer reaches us by email, our first response is to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
Customers requesting serial or repeated returns will be blocked from making further purchases.
Customers requesting a refund within 2 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a refund.
Publishers requesting a refund within 2 days of purchase will have their request reviewed and usually approved by our customer service team.
Customers requesting a return after 2 days will be directed to the publisher for technical support. Publishers may request a return, on behalf of customers, of any purchase up to 5 days after the date of the 3DMOVIES customer's purchase.
3DMOVIES has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.